Frequently Asked Questions

We have Deluxe rooms, Family Rooms, Suites and Apartments – please see our website for full details

Check in from 2pm and Check out is 12pm. Earlier check ins or later check outs are available subject to availability, please contact our team

All rooms have city views.

High Speed WiFi is free of charge for all guests.

Yes, we offer one floor of smoking rooms.

Every room has high quality Air Conditioning.

Every room has a mini bar, with space to store your own items. Apartments have full sized fridge/ freezer.

We offer connecting deluxe room sand apartments.

Room service is available 24 hours.

We offer rooms with accessible bathrooms and adjustable beds.

Bathtubs are available in all rooms, except for Executive Apartments.

Every room is equipped with shampoo, hand wash, shower gel, conditioner and body lotion. Toothbrushes, mouthwash, shoe shine kits and sewing kits are also available.

Yes, we offer additional beds and baby cots on request.

A full range of toiletries and hairdryers are available in every room.

Is there an iron and ironing board in the rooms at Lancaster Bangkok?
Yes, we offer irons and ironing boards in every room.

Currently we do not allow pets.

Every room has large working area and desk chair.

Room temperature can be adjusted via the in room thermostat.

Every room has a secure safety deposit box, featuring a plug allowing you to charge a laptop.

Both are available on request and subject to availability.

Reservations can be made on line at www.lancasterbangkok.com, emailing , or by telephone on . Best rates can always be found when you book direct.

Cancellation policy is dependant on your original booking, as we offer both cancellable and non-refundable rates.

Our best deals can always be found at

Some reservations can be cancelled or modified online, depending on your original booking.

18 is the minimum age for check in.

You can use credit or debit cards to reserve rooms, if you do not have one you can pre pay via a payment link.

We accept walk in bookings, with appropriate ID.

You can confirm your reservation with a credit or debit card.

Pre payment is not required as long as you gave a valid credit card at the time of booking.

The best rates can always be found when you book direct either on line at www.lancasterbangkok.com, emailing , or by telephone on .

Yes you can book a room for day use, reserve by emailing or calling .

Lancaster Bangkok is centrally located on Petchaburi Road, close to the Asok junction.

Airport transfers can be booked by emailing . From Suvarnabhumi either take a taxi or use the Airport Rail Link to Makkasan station, we are a short walk from there. From Don Mueang either take a taxi or train via the SRT red line to Bang Sue station, where you can transfer to the MRT traveling to Phetchaburi station.

We can arrange transfers, book by emailing .

Yes, secure parking is available at Lancaster Bangkok.

Yes, secure parking is complimentary for hotel guests.

We are 4 minutes walk from the MRT, which connects to the BTS in just one stop.

Lancaster Bangkok is located close to both Terminal 21 and Central Rama 9 malls, with the Jod Fairs night market a short MRT or taxi ride away.

Lancaster Bangkok is centrally located, with access via MRT to Sukhumvit in approx. 10 minutes and the historical centre and the river in approx. 20 minutes.

We can arrange taxis, and assist with car rentals.

Siam Brasserie is open daily for buffet breakfast and hand pulled sour dough pizza in the evenings. The Lancaster Bar is open for A la carte Breakfasts and all day dining options. High Bar offers small plates poolside, and Kiku Omakase is our Japanese fine dining restaurant.

We offer three restaurants, alongside dining at our pool bar.

Siam Brasserie – buffet breakfast daily with Asian and Western choices, and offers hand pulled sourdough pizzas at night. For all day dining, featuring traditional authentic Thai food and western classics the Lancaster Bar is open daily for breakfast, lunch and dinner. Kiku Omakase offers Japanese fine dining, while High Bar offers Thai tapas and small plates poolside.

Breakfast can be included at the time of booking, added on arrival, or selected daily.

At Siam Brasserie the Breakfast buffet 6:30 a.m. until 10:30 a.m. (Weekdays)
and 6:30 a.m. until 11 a.m. (Weekends). A la carte breakfast is available daily from 8am at the Lancaster Bar.

We offer halal, vegetarian and vegan options at the Lancaster Bar and our buffet breakfast.

We do allow food delivery, which you can collect in the lobby or we can bring to your room for a small charge.

The Lancaster Bar is open daily from 8am until 11pm, drinks can also be enjoyed poolside at High Bar from 11am until 11pm.

Definitely, please contact .

We offer an extensive in room dining menu 24/7.

Our outdoor 20 metre pool is available daily for guests from 6:30 am to 8:30pm.

We have a 500 sqm fitness centre available for free for all guests open from 6am to 10pm daily, with a smaller 24 hour gym available round the clock.

Viva Jiva spa is open daily from 10:30am to 10pm, offering a full range of massage treatments.

We offer printing services at the Front Desk.

Yes both laundry and dry cleaning are available on site, there will be a bag and price list in your room.

We have meeting and event facilities from 1 to 1,000 guests. Enquire at

We offer daily luggage storage free of charge.

High speed WiFi is available throughout the hotel for all guests.

We have two ATM’s on site, and offer currency exchange at the front desk.

There is a convenience store (7-11) directly opposite the hotel.

We can arrange baby sitting services via our supplier at additional cost.

We have sauna, steam and ice area in our male and female locker rooms, and a whirlpool bath can be found poolside.

Front desk is open 24/7

We can arrange a selection of tours via our partner provider.

We provide full concierge service.

Thai and English are our main languages, with Chinese, Arabic, and other European languages also.

This can be arranged.

Our concierge can assist with reservations for our restaurants and other restaurants in the City.

Our front desk team can assist with a 24 hour doctor visit if needed.

We will keep lost items for three months.

Yes, we can receive and store parcels, and send and receive faxes.

Our Viva Jiva Spa offers a full range of Thai Massage, aromatherapy, body scrubs and office syndrome treatments.

Viva Jiva spa is located on the 12th floor, adjacent to both the pool and the gym.

Viva Jiva Spa is open daily from 10:30am to 10pm

Call us on +66 2262 8124 or email

Our Viva Jiva Spa offers a full range of Thai Massage, aromatherapy, body scrubs and office syndrome treatments.

Yes we offer packages, please see for our latest offer.

All of our spa rooms are private, and we also offer couples treatment’s.

Use of the fitness facility is included, Spa treatments at Viva Jiva spa are available at an additional cost.

Yes, all of our treatments are available for both men and women.

Walk in appointments are sometimes available, we recommend booking in advance to secure your preferred time slot.

Treatments are available for over 18’s.

Traditional Thai massage is available in either 60/90/120 minute durations.

We have sauna, steam and ice area in our male and female locker rooms, and a whirlpool bath can be found poolside.

For gift vouchers, call us on +66 2262 8124 or email

Free cancellation is one day prior to the treatment.

If you would like a specific therapist call us on +66 2262 8124 or email and we can check availability

All of our therapists are fully qualified in massage techniques. To ensure hygiene standards, fresh towelling is used for every guest.

We offer a selection of body scrubs and herbal compresses.

We recommend you arrive at least 15 minutes before the start of your treatment.

We offer a range of oils and other spa products in our spa boutique.

We offer a relaxation lounge, for guests to enjoy after their treatment.

We offer a selection of teas and chilled water.

You can use Viva Jiva spa without being a guest at Lancaster Bangkok. For bookings call us on +66 2262 8124 or email and we can check availability

We welcome groups at Viva Jiva Spa, for bookings call us on +66 2262 8124 or email and we can check availability

10% service charge is added to your bill, additional gratuities are at your discretion.

We offer meeting and event facilities from 1 guest to 1,000. We have Boardrooms, Ballrooms, Meeting Rooms, and outside event space at our Sky Garden

We offer meeting and event facilities from 1 guest to 1,000. Our largest ballroom can accommodate 300 guests for a cocktail reception.

We offer full event planning services, please email or call .

Our ballroom is perfect for weddings and engagements, to contact our wedding planners please email or call .

Ou Sky Garden is perfect for al fresco events, please email or call for full details.

We offer and LED screen in our ballroom, projectors in our meeting and boardrooms and full A/V throughout.

Our A/V team will be present to ensure your event looks and sounds professional.

Please email or call to arrange an appointment.

Lancaster Bangkok’s event team can be contacted via email or call to arrange an appointment

Wedding packages and offers are available at Lancaster Bangkok. For full details our event team can be contacted via email or call for full details.

Yes, we are happy to coordinate with your team to get the best results for your event.

We provide pencils, pens writing pads and mints. Lots of mints.

Hi Speed WiFi is available free of charge throughout the hotel.

All of our nine meeting and boardrooms can be used as breakouts.

Our team can assist with both hybrid and virtual meetings, for full details our event team can be contacted via email or call .

Secure parking is available free of charge for all delegates and event guests.

Yes we offer bedroom packages for attendees, , for full details our event team can be contacted via email or call

Menus can be customised for your events, we offer Asian, Western, and many other cuisines.

Bookings further in advance are recommended to secure your choice of dates, however we can accommodate last minute requests subject to availability.

We can give preferential rates for repeat events, contact via email or call for full details.

Up to 2 adults and 2 children under 12 can stay in our family rooms.

Refunds and cancellations are dependant on the reservation conditions.

We currently do not allow pets at Lancaster Bangkok.

We accept payments via credit and debit cards, cash, Promtpay, WePay and Ali Pay. Other payment methods such as bank transfer can be applied in advance via our payment link.

A valid passport or Thai citizen ID is required for each guest checking in.

We have CCTV throughout and 24 hour security coverage.

Hand sanitiser is available, along with disposable facemasks.

Our Family 2 bedroom suites are suitable for up to 2 Adults and 2 children under 12. Children can be accommodated in other room types on additional beds and baby cots.

Yes, children are allowed in all of our dining outlets.

Yes, high chairs and childrens menus are available.

Baby cots can be provided on request.

Lancaster Bangkok is accessible throughout for wheelchair users.

We have six guest elevators to access all floors.

We offer iPrefer loyalty points for all stays.

Luggage storage is available for Hotel guests.

Long stay rates are available, for monthly stays and above. Contact or call for full details.

We have a range of promotions and offers, for the latest ones contact or call for full details.

Gift vouchers are available via or call for full details.

Our website lancasterbangkok.com has 24/7 chat facility, contact via email on or call .

Guest reviews can be found on TripAdvisor and Google.

We currently do not allow pets at Lancaster Bangkok.

There is no dress code at our restaurants.

Our Club Lounge, Club Lancaster is a peaceful retreat from the bustle of Bangkok.

International hospitals can be found from 5 minutes drive from Lancaster Bangkok.

Yes, we can receive and store mail, and parcels for guests.

Group bookings are available, for best rates and full details contact via email on or call .